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Indiana Department of Revenue - Case Payment
Frequently Asked Questions
  • Individual Income Tax
    • Q. Am I eligible for a payment plan?
      • If you owe an individual income tax bill for at least $100 you are eligible for a payment plan.
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    • Q. Is a down payment required to establish a payment plan?
      • Yes, when establishing a payment plan with the Department, you will need to pay 20 percent down toward the total amount of your tax bill. The 20 percent amount is required at the time you establish your payment plan.
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    • Q. How long can I be on a payment plan?
      • If you owe between $100 and $500, you may establish a payment plan for up to 12 months. If you owe more than $500, you may establish a payment plan for a longer period of time, but not more than 24 months.
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    • Q. When is my payment due?
      • All payment plan payments are due on the 15th of the month for the length of the payment plan.
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    • Q. How long does it take for my payment to be processed?
      • Payments made prior to 4:00pm ET will usually post to your bank account on the first business day following the day of submission. Payments made after 4:00pm ET will usually post on the second business day following submission. *If you submit the payment on a state holiday, or if the following payment posting day (refer to earlier rules on 4:00pm ET cutoff for payment posting) lands on a federal government holiday, add one additional business day for processing your payment.

        Examples are shown below:
        Ex. 1. Payment is submitted and confirmed on Tuesday 3:00pm ET on a normal business day.
                 Payment will be processed on Wednesday.
        Ex. 2. Payment is submitted and confirmed on Tuesday 4:05pm ET on a normal business day.
                 Payment will be processed on Thursday.
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    • Q. What type of confirmation will I get to show the Department has received my payment?
      • After submitting your payment online, you will see a confirmation page. This page confirms the details of the payment transaction and will include a payment locator number. Use the payment locator number as a reference when discussing this payment with the Department. Additionally, you can always view your online payment history of the payment Web site by selecting the Payment History menu.
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    • Q. What is the minimum amount that I can owe in order to establish a payment plan?
      • Generally, the minimum amount of tax due to establish a payment plan is $100, with 10 percent down. However, the Department will make exceptions to that rule for special cases. If you believe you have a special case, you must call 317.232.2165. You cannot make a "special case" payment arrangements via INtax Pay online.
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    • Q. How can I pay my monthly payment?
      • Your monthly payment must be made using our online payment tool at www.intaxpay.in.gov.
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    • Q. What if I do not pay my monthly payment?
      • If you fail to meet the terms of your payment plan, your plan will be canceled and may be referred to an outside agency for collections.
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    • Q. Will interest continue to accrue on the amount of tax due while I am on the
           payment plan?
      • Yes, interest will continue to accrue on the unpaid tax balance until the case is paid in full.
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    • Q. Will you apply refunds from future returns to this payment plan?
      • Yes, any future state or federal refunds due to you will be used to offset the final remaining balance of the payment plan. If the refund is not enough to cover the entire remaining balance, you need to continue to make your regular payments until the balance is paid in full.
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    • Q. Can I pay more than the minimum monthly payment?
      • Yes, You are required to pay at least the minimum monthly payment; however, if you choose to pay more, you will reduce the amount of interest you pay on your plan overall.
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    • Q. Can you automatically withdraw my monthly payment from my checking account?
      • No. You will need to make each individual payment each month via www.intaxpay.in.gov.
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  • Retail Merchant Reinstatement
    • Q. Who is eligible to use the retail merchant certificate reinstatement program?
      • A retail merchant engaged in business in Indiana that has been notified of a past due tax debt owed to the Indiana Department of Revenue within the last 60 days.
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    • Q. What should I do to renew my retail merchant certificate if I am up-to-date
           on my sales tax payments owed to the Indiana Department of Revenue?
      • Nothing, if you do not owe sales tax to the Department your Registered Retail Merchant Certificate will automatically be mailed to your corporate or business headquarters.
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    • Q. What are the terms and conditions of submitting my tax payment using
           merchant reinstatement program?
      • Indiana businesses can pay the debt in full or set-up a payment plan with an E-Check or credit card. Please note a 20 percent down payment is required to set-up a payment plan. All payment plan payments are due on the 15th of the month for the length of the payment plan.
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    • Q. What should I do if my retail merchant certificate has expired?
      • If your retail merchant certificate has expired you must:

         - Pay the full amount of tax owed to the Department of Revenue.
         - Contact the Department of Revenue Taxpayer Services Division at:
            (317)232-4015 and ask for reinstatement of your retail merchant
            certificate.
         - Submit $25 to the Department of Revenue for each business reregistered, along with the REG-1 Form
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    • Q. How long does it take for my payment to be processed?
      • Payments made prior to 4:00pm ET will usually post to your bank account on the first business day following the day of submission. Payments made after 4:00pm ET will usually post on the second business day following submission. *If you submit the payment on a state holiday, or if the following payment posting day (refer to earlier rules on 4:00pm ET cutoff for payment posting) lands on a federal government holiday, add one additional business day for processing your payment.

        Examples are shown below:
        Ex. 1. Payment is submitted and confirmed on Tuesday 3:00pm ET on a normal business day.
                  Payment will be processed on Wednesday.
        Ex. 2. Payment is submitted and confirmed on Tuesday 4:05pm ET on a normal business day.
                  Payment will be processed on Thursday.
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    • Q. What type of confirmation will I get to show the Department has received my payment?
      • After submitting your payment online, you will see a confirmation page. This page confirms the details of the payment transaction and will include a payment locator number. Use the payment locator number as a reference when discussing this payment with the Department. Additionally, you can always view your online payment history of the payment Web site by selecting the Payment History menu.
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    • Q. Can I continue conducting business during the time I am waiting for my renewed
           certificate if I print the receipt page and post it next to my expired retail merchant
           certificate?
      • Yes. Keep a copy of your receipt available to verify the tax has been paid until renewed retail merchant certificate arrives in mail.
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    • Q. Do I need to register for INtax to make a past due sales tax payment?
      • No. You are not required to register for INtax to make your sales tax payment. However, the Indiana Department of Revenue strongly encourages you to use INtax to manage your business tax obligations. INtax allows you to take control of your tax accounts, file and pay online, view multiple account history, register for Electronic Funds Transfer and more, in one convenient place.
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